shopify64
ooni.com fully passes rule CHK-036 in its published audit.
Full audit →Examples gallery · rule CHK-036
7 stores that get it right: Contact/help option accessible during checkout (phone, chat)
Of the 40 online stores UXFix has audited on this rule, 7 pass it fully, which is 18%, as of 23 September 2026. Below is every one of them: a real shop, a published audit you can open, and the screen the rule was judged on, captured on the date shown. A pass means: ≥1 contact option visible.
The 7 stores that pass Contact/help option accessible during checkout (phone, chat)
Showing 7 of 7
opencart52
archeryworld.co.uk fully passes rule CHK-036 in its published audit.
Full audit →
woocommerce57
wpswings.com fully passes rule CHK-036 in its published audit.
Full audit →
shopify57
toysrus.com fully passes rule CHK-036 in its published audit.
Full audit →
shopify61
zulily.com fully passes rule CHK-036 in its published audit.
Full audit →
shopify63
fashionphile.com fully passes rule CHK-036 in its published audit.
Full audit →
shopify54
timex.com fully passes rule CHK-036 in its published audit.
Full audit →Each screen above is the store's own, captured by us on the date shown. Click one to see it full size. Stores change, so open the audit for the whole picture. Store owner? Corrections and removals.
The same 7 stores as a table, with scores and audit dates
| Store | Platform | Score | Audited | Published audit |
|---|---|---|---|---|
| Ooniooni.com | shopify | 64 | Open audit | |
| Archeryworldarcheryworld.co.uk | opencart | 52 | Open audit | |
| Wpswingswpswings.com | woocommerce | 57 | Open audit | |
| Toysrustoysrus.com | shopify | 57 | Open audit | |
| Zulilyzulily.com | shopify | 61 | Open audit | |
| Fashionphilefashionphile.com | shopify | 63 | Open audit | |
| Timextimex.com | shopify | 54 | Open audit |
How UXFix judged Contact/help option accessible during checkout (phone, chat)
Every store on this page was walked the same way: its product page, cart and checkout were captured and judged against the same rulebook. A store is listed here only when its own published audit records a full pass on this rule, never a partial one. 40 published audits could be judged on this rule and 7 of them pass it.
Counts on this page were taken on . The list is rebuilt from the published audits each time the benchmark snapshot runs. A store whose next audit stops passing this rule drops off the page, so nothing here is left standing after it stops being true.