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toysrus.com →CHK-029Checkout · paymentLow
CVV field includes explanation/tooltip
CVV field includes an explanation or tooltip.
Free · no card · runs all rules at once · judged on 29 stores · updated
17%of the audited stores we could judge fail this rule
19 pass5 partial5 failPublished audits · September 2026
Stores judged
29
of 40 published audits
Score weight
0.5pts
of the 100-point score
Page share
50%
of the score is the checkout
What earns each verdict
Same outcomes on every UXFix rule · how verdicts work✓ Pass19
Explanation available on CVV field.
~ Partial5
Small icon but no accessible tooltip.
✕ Fail5
CVV requested with no context.
not assessable is recorded when the rule applied but the store could not be judged on it (bot protection, a region lock, a step we could not reach), and not applicable when the store has nothing for the rule to judge. Those stores are left out of every number on this page, never guessed. Why we do that
Why it matters
The CVV / security code field has no explanation or tooltip. Shoppers who don't know what CVV is are stuck.
CVV confusion is a top-10 reason for card-form abandonment. A single help icon fixes it for free.
That sentence is the one a failing store sees in its own UXFix report.How rules are weighted and scored →
29 audited stores, one dot each
5 failPassPartialFail
Every published UXFix audit this rule could be judged on, as of 23 Sep 2026. A count of real stores, not a simulation of yours.
How we test it
Scripted walk, fresh signed-out browser · the full walk- 1Fresh browserSigned out, cookies cleared, desktop and mobile viewports, the store's live theme.
- 2Open a productA real, in-stock product page, found the way a shopper finds one.
- 3Add to cartDefault variant, quantity one, then the cart page itself.
- 4Walk the checkoutFrom the cart to the payment step. Nothing is ever bought.
- 5Judge this ruleAgainst the standard above, on what a shopper can see.
- 6Record the verdictPass, partial or fail, saved with the screenshot it was judged on.
What the agent looks for
CVV field includes an explanation or tooltip.
Confidence
The rulebook rates this check’s confidence High. When the agent is not sure, the rule is recorded as not assessable rather than guessed.
Not judged
11 of 40 published audits: the rule did not apply or could not be judged. Dropped, never guessed.
The numbers behind the rule
Published UXFix audits · more statisticsWhere this rule sits among 103 UX rules
Most-failed rank#48
Score weight rank#91
Fail rate17%
Score weight: a fail costs 0.5 pts of of the 100-point score; a partial costs half that. Most-failed rank is among the 79 rules with enough published audits to report a rate.
The issue, on real stores
from each store's own published audit1 of the stores that fail this rule, each shown on the screen it was judged on, with the problem area marked. The picture is the store's own capture on the date shown, and stores change.
The fix
The same steps a failing store sees in its reportA pass means: Explanation available on CVV field.
Severity
Low
Score gain
+0.5pts
Page
Checkout
Score gain is roughly what a fail-to-pass change adds; rules that could not be judged are left out, which can move it a little. Re-run a free audit after the change ships to confirm the verdict moved.
Checklist for the pass
0 of 3Tick each step as you ship it. The audit judges the live store, so re-run it once all of them are done.
Every store that fails this rule
| # | Store | Score | Audited | Published audit |
|---|---|---|---|---|
| 1 | Davidsbridaldavidsbridal.com | 58 | Open audit | |
| 2 | Toysrustoysrus.com | 57 | Open audit | |
| 3 | Brewdogbrewdog.com | 56 | Open audit | |
| 4 | Fashionphilefashionphile.com | 63 | Open audit | |
| 5 | Wpfactorywpfactory.com | 70 | Open audit |
What our auditors say about this rule
The three digits on the back are the field people get wrong most. A small picture answers it faster than a sentence.
Written by the person who audits this rule, and reviewed every quarter.
Keep going
All rules →RuleCHK-001
Guest checkout offered as first-class option (no account wall)Checkout · Critical ›RuleCHK-003
Clear step indicator showing progress through checkoutCheckout · Medium ›RuleCHK-005
Ability to edit cart from within checkout without losing progressCheckout · Medium ›RuleCHK-006
Account creation offered after order placement, not beforeCheckout · High ›RuleCHK-007
Site logo/name does not link away from checkout (or warns first)Checkout · Medium ›RuleCHK-008
Header/nav minimized during checkout to reduce exitsCheckout · Medium ›RuleCHK-009
Total form fields 8 or fewer (industry average is 11.3)Checkout · High ›RuleCHK-010
Single Full Name field (not first + last)Checkout · Medium ›